At Horisendining.com, we strive to provide exceptional dining experiences and customer satisfaction. Our refund policy is outlined below:

1. Eligibility for Refunds

Refunds will be processed based on the following conditions:

• Cancellations: If you cancel your reservation before 24 hrs as stated in our Terms & Conditions, you may be eligible for a refund.
• Service Issues: If you experience any issues with our services that are due to an error on our part, we may offer a refund or credit after reviewing the situation.
• Duplicate Payments: If you have been charged twice due to a technical error, we will issue a full refund upon verification.

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Last-minute cancellations or no-shows for reservations/orders that do not meet the cancellation policy.
• Orders that have already been fulfilled or services that have been provided.
• If a refund request is made outside the timeframe specified in our Terms & Conditions.

3. Refund Processing

• Approved refunds will be processed within 5-7 business days to the original payment method.
• Same day cancellation is not applicable.
• The actual time for the refund to reflect in your account may vary based on your bank or payment provider.
• Any service fees or transaction charges may be deducted from the refund amount, as per our Terms & Conditions.

4. How to Request a Refund

To request a refund, please contact our support team at +91-9175670073 or email at gmhorisen@vindevgroup.com with the following details:

• Your full name and contact details
• Order or reservation reference number
• Reason for the refund request
• Any supporting documents (if applicable)

Our team will review your request and respond within 24 hours.

For more details, please refer to our Terms & Conditions page.

Horisendining.com reserves the right to update or modify this refund policy at any time without prior notice.